Telecoms operators are seeking to take advantage of opportunities to transform their operations and business processes, identify efficiency and effectiveness improvements, and utilise new technologies in their fixed and mobile networks.
Working with online service providers can result in enhanced technology and operations in a number of areas, including:
Throughout all parts of the network, working together can reduce cost and improve performance for end-users. Interconnection and content delivery partnerships, innovative network optimisation approaches, and developments in last-mile technologies, for example X’s Project Loon, can assist in reducing costs and increasing coverage.
New capabilities in Cloud and machine learning can improve sales, marketing, operations, technology and more. Examples include identifying customer purchasing and usage patterns that have not been seen before; virtualizing systems for greater efficiency; or optimising technical processes.
The use of self-help and omnichannel approaches in customer care can provide faster and more efficient service while increasing customer satisfaction and reducing costs.
Through Cloud-hosted platforms such as Jibe RCS, operators can deploy RCS messaging quickly and cost-effectively.
Open platforms such as Android TV can assist operators in bringing the latest entertainment services to users faster and at lower cost than building proprietary solutions, while reducing maintenance costs through common security and feature updates.